All you need to know about ordering from New World Music Ltd.

Please note all prices on our UK website are in GB Pounds Sterling.

Pre-ordering information
How do I order?
How do I pay?
Can’t remember your password?
Delivery information and postage costs

Payment Information
How do I know if my payment has gone through?
I received an error code, what do I do?
My credit card has been rejected by your system as it is the wrong length / the issue number is incorrect?
How do I know my details are secure?
Where can I find the Padlock on the Payment Page?

After sales information
Our returns policy
Customs information
Once we receive the item, you may choose to exchange or refund
I have received duplicates in my order
My goods are faulty or have been damaged in transit
I have not received my order

Other useful information
Copyright information
Money Back Guarantee

How do I order?

Step-by-step Guide to Ordering

Find it
• Type a keyword in the search box at the top of each page.
• Browse the product pages.
• Check out the bestseller lists and features, or the new releases.
• Click the tabs at the top of the page.

Read all about it
• Full product description and sound samples where appropriate.
• Customer reviews and ratings.
• Prices and sound samples. Select it

Buy it
• Sign in using your e-mail address.
• Tell us where to deliver it.

Get it
• We will send you an e-mail confirming your order
• We will send you another e-mail when your item/s have been despatched.

How do I pay?

Once you’ve browsed our store and decided what you would like to buy, you can choose to pay by credit/debit card, PayPal, cheque or postal order or New World Music gift vouchers.

We accept Visa, Delta, MasterCard, American Express, Switch, Solo, cheques.

All orders are processed using the  payment gateway.  This offers the highest level of encryption, providing extra online security for your payments.

Cheques and postal orders should be made payable to:
New World Music Ltd.

No quibble order cancellation and money back guarantee…buy with confidence

You may cancel your order at anytime by calling (0044) (0)1986 891600 or emailing info@newworldmusic.co.uk with your name and order reference number. If your order has been despatched or has already been delivered, you may return your order anytime up to 21 days after receipt, for a full refund, whatever the reason.

FAQ’s about your online payment.

How do I know if my payment has gone through?

When you pay for your order you will be sent to either a successful payment page or a failed payment page on the merchant website. You may also receive a confirmation email from the  system which confirms the status of your transaction.

If you are in doubt about the status of your order, please contact us with all the relevant details and they will be able to advise you of your order status.

I received an error code, what do I do?

If you receive an error code during the transaction process, please email this code to www.worldpay.com and they will advise you on how to proceed.

My credit card has been rejected by your system as it is the wrong length/the issue number is incorrect?

The  system will detect and reject any card number which is incorrectly formatted. If you believe that the system should accept the details you are entering, please email the first 6 digits of your card number towww.worldpay.com/contact_us and they will advise you further.

How do I know my details are secure?

SagePay is audited by an independent auditor on a regular basis to ensure that they comply with the latest security standards set out by Visa and MasterCard. If you have processed your order online using the payment pages hosted by SagePay, please locate and click on the padlock image which can be found on our payment pages to confirm that your details are collected in a secure environment.

Once you have entered your card details, will securely send these details to your bank to be authorised. This is a completely secure process and ensure that your details cannot be accessed by a third party.

Where can I find the Padlock on the Payment Page?

The padlock is located in a different area of the payment page screen depending on the internet browser you are using – it can normally be found in the bottom right hand corner of the screen, at the top of the screen next to (or inside) the address bar or at the very top right hand corner of the screen. This padlock shows that your details are collected using 128 bit SSL technology.

If you are using a MAC Browser then the padlock will be situated in the top right of your browser.

If the company that you are trying to purchase the goods from are using a html frameset, then you will need to click on the padlock around the top middle of the payment page. This will then allow you to bring the payment page out of its frameset and therefore your browser will be able to detect that the page is secure and thus display the padlock in your browser.

Don’t want to order online?

If you want to order from us without using the Internet, you can do so by the following methods:

Post

New World Music Ltd.
Harmony House
Hillside Road East
Bungay, Suffolk NR35 1RX

Telephone
(0044)(0)1986 891600

Company registration details

Company registration number – 3309874

Registered office address:
New World Music Ltd.
Harmony House
Hillside Road East
Bungay, Suffolk NR35 1RX

V.A.T. No. – 668 3400 11
All prices include VAT.

Can’t remember your password?

If, for any reason, you are unable to remember your password just go to the Log In page then click “Request New Password” tab. Enter your registered email address then click “Email new Password” and your new password will be emailed to you (some junk mail filters may affect receipt). If you experience any difficulties, please call us on (0044)(0)1986 891600 and we will issue you with a temporary password (which you can change at your leisure).

Our returns policy

21 Day Guarantee
Here at New World Music it is important that you enjoy shopping with us. If for any reason you are not satisfied with any item you order from us, just return it within 21 days of receipt for an immediate replacement or refund (minus postage costs).

Replacement Product
We are happy to exchange any product that you are not happy with, however we do ask you to enclose the appropriate additional postage for sending out a different title. (subject to change of postal costs)

Returning a faulty item
In the first instance please contact our customer services department for advice either by email atinfo@newworldmusic.co.uk or telephone during office hours:-

(0044)(0)1986 891600

Simply indicate the reason for your return, include the invoice/delivery note with your return, and wrap the package securely. (Usually the packaging that they arrive in can be used for the return)

IMPORTANT: When returning an item please obtain a certificate of posting as New World Music Ltd cannot be held responsible for packages that fail to arrive at our offices. Please note that our returns policy is only valid for 21 days from receipt of goods

Please post returns to the following address:

The Returns Dept.
New World Music Ltd.
Harmony House
Hillside Road East, Bungay, Suffolk
NR35 1RX

Refunds
You may return any item within 21 days of receiving it, for a full refund. We will refund your credit/debit card once we have received and processed the item (please allow up to 21 days). Please note that we can only refund delivery costs if the return is a result of our error.

Problems and Questions
If you have any problems with your order, please do not hesitate to contact us using the contact us tab at the top of the page:

Feedback
If you have any comments or suggestions, please send them to: sales@newworldmusic.co.uk

Customs Information

When ordering goods from New World Music Ltd. for delivery overseas, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from New World Music Ltd. you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Once we receive the item, you may choose to exchange or refund

Please return the goods to the address below within 21 days of receipt. Once we receive the item we will be able to refund your card.

I have received duplicates in my order

Please return the duplicated item to our usual address which can be found on the Contact Us page. As soon as we receive the item we will refund your card if appropriate. We apologise for the inconvenience, if you have any problems please do not hesitate to contact us.

My goods are faulty or have been damaged in transit

Please inform us of the problem before returning. If requested to return the item then please return to the address found on the Contact Us page including the invoice/delivery note and a small note explaining the reason of return. FAULTY GOODS HAVE TO BE RETURNED WITHIN 21 DAYS. As soon as we receive the item  we will either refund your card or exchange as required. If you have any problems please do not hesitate to contact us.

I have not received my order

Orders via our internet site will be notified by email when we have dispatched your order.

Copyright information

All content on this site is protected by UK and international copyright laws. No part of the site may be copied, reproduced, distributed, redistributed, modified displayed or performed without prior written consent by New World Music Ltd.

This site is provided as a shopping resource by New World Music Ltd. The site is provided on an “as is” basis. New World Music Ltd. makes no express or implied warranties of any kind relating to the provision of information or service on or by this site. New World Music Ltd. will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information contained within it.

We reserve the right to make changes to this site, disclaimers, and terms and conditions at any time and all products are subject to availability.

MONEY BACK GUARANTEE

New World Music Ltd. promise you that if for any reason you are not 100% satisfied with any item you order from us, just return it to us within 21 days of receipt for an immediate replacement or a refund (less postage costs).

Each of our recordings also carries a full warranty against defect in workmanship for a whole year and will be replaced free of charge if faulty.

DELIVERY AND POSTAGE COSTS

The current delivery charges for UK postal services are: – Standard Second Class – £2.95, Standard First Class – £3.95, Next Day Delivery – 1 to 4 CDs – £8.00, 5 to 9 CDs – £9.00, 10+ CDs – £10.00. (These prices are subject to change without notice). Please allow up to 21 days for delivery.

The current overseas (European and WorldWide) postal charges are – £3.95 plus £1.00 per item. (These prices are subject to change without notice). Please allow up to 21 days for delivery.